PHOENIX, Arizona – December 20th, 2012 – OpenTech Alliance, Inc. today announced that in 2012, North Reading Storage, a 400 unit self storage facility located in Reading Pennsylvania (population 88,000), has exceeded 236 new move-ins exclusively through their self serve kiosk while managers were busy or away from the office.
Based on the average rental rate of $84, with a typical stay of 11 months, North Reading generated approximately $218,000 in revenue through self service automation alone. The onsite INSOMNIAC kiosk also collected an average of 90 transactions monthly in cash, check & credit card payments, totaling over $90,000 in revenue. New tenant merchandise purchases through the kiosk dispersed 158 locks upon move-in for $1,580. David Paul, Owner of North Reading Storage said, “The new technology has saved us tremendously on our staffing cost and relieved us from having to be on site 7 days a week.” Prior to installing the kiosk in January of this year, two managers would staff the office Monday through Sunday. Today, a remote manager only opens the office 3 days a week on Monday, Friday and Saturday.
Located in the heart of Reading, the urban facility is always busy. “Our tenants prefer the convenience of self service; we are still open for business 24-7 and the kiosk never sleeps,” said Paul. The kiosk is custom equipped with Live! Megan Plus, a voice & video feature which provides real-time, face-to-face customer care when managers are unavailable. “This new feature is fantastic, especially for our bilingual tenants, the OpenTech team of Storage Counselors make the technology user friendly for everybody,” added Paul.
About OpenTech Alliance, Inc. About OpenTech Alliance, Inc.: A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service automation through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center, INSOMNIAC Online web & mobile applications, LiveAgent! software products and the INSOMNIAC ILock system. OpenTech products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.