PHOENIX, Arizona – September 29th, 2012 – OpenTech Alliance, Inc. released an updated version of its Self Storage Cloud service, OpenPortal v1.5. OpenPortal is a manager’s toolbox for configuring OpenTech products & services, maintaining facility content, viewing training guides & instructional videos, and generating real-time business intelligence. OpenPortal is a free service for OpenTech customers.
Enhancements on the 1.5 release include a dynamic “Copy To” feature that simplifies management of multi-facility content. A Live! Lead Tracking module allows managers to follow and document progress on rental prospects. The Cloud service offers the ability to request real-time assistance from the OpenTech Support Team. New modules include Customer Notification and additional reporting features in a fresh and easy to navigate interface.
Connie Gowers, Manager of Allstate Self Storage, a frontline user of the portal said, “Navigation is user friendly, reporting is accurate and I like the feature of being able to copy information across all of my facilities at once. It really saves me time when I need to update content for multiple properties on the fly.”
In addition, a powerful sales framework was built in to store facility policies, business hours, emergency alerts, special offers and an endless supply of facility attributes. This gives facility managers the power to share detailed information with OpenTech Storage Counselors on a real-time basis.
“The sales features close the information gap between our onsite managers and the INSOMNIAC Live! Call Center. OpenPortal gives the OpenTech Storage Counselors accurate and up to date information when selling and servicing our tenants,” added Gowers.
About OpenTech Alliance, Inc. About OpenTech Alliance, Inc.: A pioneer in self storage automation, OpenTech Alliance is the leading developer of innovative self service solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour self service automation through a complete line of INSOMNIAC™ Kiosks. Today, the innovation continues with a full range of self service rental solutions that include; Self Storage Cloud Services, INSOMNIAC Live! Call Center, INSOMNIAC Online web & mobile applications, LiveAgent! software products and the INSOMNIAC ILock system. OpenTech products and services increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For more information please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.