Strategic Storage Trust Expands Call Center with INSOMNIAC Live!

PHOENIX, Arizona – October 12th, 2010 – Strategic Storage Trust, Inc. (SSTI) – a publicly registered non-traded REIT targeting the self storage market – recently selected OpenTech Alliance’s INSOMIAC Live! to handle its growing call center operations. OpenTech is a leading developer of innovative solutions that help self storage business owners extend their business hours. INSOMNIAC Live! will handle calls received after normal business hours and surplus calls for the national self storage operator that offers a portfolio with 57 facilities spanning 16 states under the SmartStop SM brand. 

Sales and service experts will be working seamlessly with SSTI’s operations team and property managers to ensure every phone call made to one of their properties is answered immediately and the caller has a positive experience. “A lot of our business is initiated over the phone, so we felt it was critical to find the best call center in the industry to be our partner,” said H. Michael Schwartz, SSTI’s’ chairman and CEO. “We found the OpenTech team to have superior knowledge of the self storage business, the most advanced technology and the highest quality of agents.  In addition, we felt that their commitment to transparency made them the kind of company we could trust as a long-term partner.”

OpenTech’s LiveAgent! technology platform will access SSTI’s property management system and other information such as Google mapping and directions, competitive differentiators and more. 

“We are very proud to have been selected to be Strategic’s partner,” stated Robert A. Chiti, president and CEO of OpenTech Alliance, Inc. “During our evaluation of SSTI, we had the chance to learn a lot about the company’s management team’s experience, how they think and where they are headed.  We are excited to have the opportunity to contribute to their success and growth.”

The experienced staff of INSOMNIAC Live! was another draw for SSTI as its knowledge and level of professionalism represents the best in its industry. “INSOMNIAC was the most qualified of all the candidates we looked at to operate our call center,” said Senior Vice President of Self Storage Operations for SSTI Robert Cerrone. “Everything from their skills in handling calls, experienced staff and technical platform met our demands for this key role to our business.  As part of our operation, they are prepared to represent us with the high standards we’re known for.”

About Strategic Storage Trust, Inc.

SSTI is a publicly registered ($1 billion of common stock registered) non-traded REIT with a portfolio that currently includes approximately 24,500 self storage units and 3.0 million rentable square feet of storage space. SSTI’s sponsor is Strategic Capital Holdings, which manages a growing portfolio of over 6.3 million square feet of commercial properties, including 4.9 million square feet of self storage facilities, with a combined market value of over $685 million. For more information about SSTI, please call 949-429-6600 or visit www.strategicstoragetrust.com.

About OpenTech Alliance, Inc.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

This press release may contain certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such forward-looking statements can generally be identified by our use of forward-looking terminology such as “may,” “will,” “expect,” “intend,” “anticipate,” “estimate,” “believe,” “continue,” or other similar words. Because such statements include risks, uncertainties and contingencies, actual results may differ materially from the expectations, intentions, beliefs, plans or predictions of the future expressed or implied by such forward-looking statements. These risks, uncertainties and contingencies include, but are not limited to: uncertainties relating to changes in general economic and real estate conditions; uncertainties relating to the implementation of our real estate investment strategy; uncertainties relating to financing availability and capital proceeds; uncertainties relating to the closing of property acquisitions; uncertainties relating to the public offering of our common stock; uncertainties related to the timing and availability of distributions; and other risk factors as outlined in the Company’s prospectus, as amended from time to time. This is neither an offer nor a solicitation to purchase securities.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Almighty Self Storages Kiosk Rents 17 Units in One Month

Consultant uses kiosks to turn around struggling self storage facility

PHOENIX, Arizona – October 8th, 2010 – OpenTech Alliance is proud to announce that Almighty Self Storage rented 17 units in the month of August through their INSOMNIAC kiosk.  Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC and creator of the Almighty Self Storage brand, began consulting in 2006. In July 2009, his company was hired to turn around and manage a self storage facility. One of the first things Vander Meulen did was advise his client to install a self–service kiosk to extend the facilities’ business hours, make it more convenient for customers and easier for him to manage.

One of the unique things about the kiosk is that customers pay late fees. People cant argue with the kiosk about why their rent is late, they just pay it, commented Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC.
One of the unique things about the kiosk is that customers pay late fees. People cant argue with the kiosk about why their rent is late, they just pay it, commented Brian Vander Meulen, owner of I.D.E.A.L. Assets, LLC.

The kiosk was installed right before Thanksgiving in November 2009 and the first two move-ins actually took place on Thanksgiving Day.  Almighty Self Storage is located in Inman, South Carolina – a small town of approximately 2,100 people situated near Lake Bowen. The facility has approximately 280 units and is fully fenced with upgraded electronic access and a new digital video monitoring system. 

Vander Meulen also advised his client to convert some unused office space into new climate-controlled units (which are completely rented) as well as add a new RV building which includes 12 additional covered boat/RV spaces in order to accommodate the growing demand for those rentals. Now, along with its non-climate controlled units, the facility has been upgraded to better serve the customer demand of the local Lake Bowen market. The nearest competitor is less than one half mile away making competition very tight.

Implementing the kiosk was a crucial decision for Vander Meulen. “I was going through a difficult personal time with my infant daughter’s health and had to manage the facility from out of town, without the kiosk that would not have been possible.” Vander Meulen was able to automate the facility to the point that he could effectively manage the business via the phone, internet, and kiosk.

Primarily through the addition of the kiosk as well as other facility upgrades, Vander Meulen was able to increase rental rates and decrease delinquencies – resulting in a $3,000-$4,000 a month increase in revenue.
Primarily through the addition of the kiosk as well as other facility upgrades, Vander Meulen was able to increase rental rates and decrease delinquencies – resulting in a $3,000-$4,000 a month increase in revenue.

“The kiosk has been a tremendous help with move-ins, especially with the convenience it provides after hours.” commented Vander Meulen.  “Customers have realized how easy it is to use. The kiosk has been averaging anywhere from 30 to 50 payments per month and last month the kiosk rented 17 units. One of the unique things about the kiosk is that customers pay late fees. People can’t argue with the kiosk about why their rent is late,” said Vander Meulen. “They just pay it.”  This benefit alone has allowed Vander Meulen to have better control of the facilities late-paying customers; therefore, being able to essentially run the facility with a one to three percent delinquency rate.

Vander Meulen also added, that primarily due to the addition of the kiosk, as well as the other facility upgrades, he was able to increase the rental rates and decrease delinquencies resulting in his client’s overall increased revenue by about $3,000 to $4,000 per month.    

Clients have told Vander Meulen that their customers may not like the kiosk or may not adapt to its advanced technology. “I just tell my clients – this is a must have – if people can use an ATM, they can use the kiosk.” With occupancy rates that have increased nearly 20 percent, Vander Meulen is confident in his advice.

.D.E.A.L. Assets, LLC offers self-storage management, property valuation, image consulting as well as bookkeeping services.  To allow Mr. Vander Meulen and his team to assist you in making your facility look better and run smoother while increasing your bottom line, contact him for a confidential consultation via phone at (864) 529-8494 or e-mail at brian@ideal-assets.com.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:

Marketing

OpenTech Alliance, Inc.

(602) 749-9370

news@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.