OpenTech Launches ISeries Services at No Additional Charge

 

Managing INSOMNIAC Kiosks just got easier and more efficient!

PHOENIX, Arizona – August 31, 2010 – OpenTech announced that they are launching the company’s new ISeries kiosk management services at the Self Storage Association’s Fall Conference and Tradeshow in Las Vegas this week (Booth 315,317,319 & 321). The ISeries will now be available to all customers on the Maintenance and Warranty Services (MWS) program at no additional charge.   The ISeries Services include IReplay™, IMobile™, and IRemote™. These new services make it simple for self storage operators to manage their business more effectively from virtually anywhere they have internet or cellular service. 

“We feel the financial pain self storage operators are going through, so we are doing our part by continuing to deliver new innovative solutions to our customers without increasing their costs,” stated Robert A. Chiti, President and CEO of OpenTech Alliance, Inc. 

ISeries Services

ireplay

IReplay – allows self storage operators to do something they don’t even do at their counter – see and hear the interaction and experience their customers have when renting a unit or making a payment.  When a customer uses a kiosk, their entire transaction is recorded and stored for review.  The kiosk records the screens as well as the customer and compiles it with the information entered into the kiosk.  The IReplay of the transaction is accessed through the online reporting system and can even be shared with others via email.  

“We have 5 INSOMNIAC kiosks, and we are evaluating them to see if we can use them at more of our facilities.  The IReplay capability allows us to see, listen and learn what our customers are doing at our kiosks, and it is helping us understand what changes we can make to the kiosk configuration and our operations to make the rental process easier,” said Meisha Wilson, Vice President for Hide-Away Storage.

IMobile – allows busy self storage operators to use their phone to manage their business.  Self storage operators can view kiosk transaction reports (including IReplays on phones that support Flash), see when new units are rented or payments are made, change settings, contact OpenTech technical support and even control the kiosk in real-time using IRemote.  With IMobile, managers and owners that cannot be at their property or in front of a computer all of the time can still manage their business as if they were there.

“I am on the road visiting facilities constantly. IMobile has made it much easier for me to keep track of how our facilities are performing, no matter where I am, without having to boot up my laptop.  I use it regularly to get the information I need quickly”, explained Ryan Rogers, Vice President for Dahn Corporation.

IRemote – allows self storage operators to help a customer while he or she is standing at the kiosk.  Sometimes customers get stuck during a transaction (typically trying to login to make a payment). IRemote gives operators the ability to see the transaction and where the customer is having difficulty. Operators are then able to take control of the kiosk and enter the needed data – adding a whole new dimension to customer service.

“As part of our Live! Megan service, which is included in the MWS program at no charge, we receive calls from customers standing at the kiosk.  The IRemote service allows our agents to assist customers and walk them through a rental quickly and efficiently.  It is fun to hear their amazement when we remotely control the kiosk as we talk with them,” commented Cynthia Abraham, Vice President of OpenTech Alliance and General Manager of the INSOMNIAC Live! Call Center.

The ISeries is just another example of how OpenTech continues on its promise to deliver more to their customers. This technology will change the way operators are able to manage their facilities – adding convenience and customer service.  “The company is growing by listening to our customers,” said Chiti. “And we’ll never stop doing that.”

OpenTech Alliance, Inc. is the leading developer of innovative solutions for the self storage industry.  The company’s products and services include seven models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech solutions improve customer convenience, reduce operating costs and increase revenues for self-storage operators. For more information please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

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NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

A Small Thing Leads to a Big Difference

Staunton Self Storage cashes in on the INSOMNIAC AssistantManager

Staunton Self Storage  grew from 150 units to a whopping 525 units with the help of the INSOMNIAC AssistantManager, Megan
Staunton Self Storage  grew from 150 units to a whopping 525 units with the help of the INSOMNIAC AssistantManager, Megan

PHOENIX, Arizona – August 27th, 2010 – OpenTech Alliance is pleased to announce that Staunton Self Storage in Staunton, Virginia is experiencing the real operational effectiveness and convenience the INSOMNIAC AssistantManager – Megan offers self storage operators. “If you think something small can’t make a difference, try sleeping with a mosquito in the room” reads the tagline at the bottom of Staunton Self Storage owner Troy Rutherford’s email. Rutherford considers the kiosk and the call center a “small thing” that made a huge difference at his facility.

I only have one manager assigned to oversee the entire facility which started with 150 units and has grown to a whopping 525 units. Megan has helped make that possible, said Rutherford. Prior to Megan, Rutherfords manager used to spend at least a half day, every day managing the facility. Now the manager barely spends an hour a day managing the same property and can better utilize his time on other businesses.

“The kiosk and the call center (Megan) have allowed me to add more units without increasing the amount of money and time required to manage the facility – it’s brilliant,” said Rutherford.

Rutherford is impressed with the customer convenience that the kiosk and call center adds. “It’s always there, always working and it’s affordable,” said Rutherford. Recently, Rutherford experienced firsthand how valuable Megan was when his manager forgot to remove an overlock. The customer pushed the help button on the kiosk and was immediately connected to the call center who contacted the manager and Rutherford to get the overlock removed. The situation was quickly remedied and the customer even commented on how great it was that Megan was there to assist them. “Without Megan, we would have had one angry customer – because it was after hours,” added Rutherford.

Rutherford’s businesses range from childcare, farming and excavating to construction, real estate and property management. He is actually planning on adding another facility soon and will be hiring Megan to take care of his customers. “It’s amazing – I have eight other businesses and Megan makes me wish they were all self storage,” he added. “My life would be much easier. And I would only have one employee, and it would be Megan.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 7 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

 

Goodbye Dog Lady! Hello Customer Convenience and Savings

OpenTech customer gleans the advantages of a self service kiosk

PHOENIX, Arizona – August 18th, 2010 – OpenTech is pleased to announce that Dave Morris, owner of Viking Storage and 24/7 Storage in Idaho is realizing the savings a kiosk is bringing to his businesses. Morris started his venture into self storage less than two years ago with 24/7 Storage in Nampa, Idaho, a facility that was built in 1985. The facility had no security or gates – just an 80 year-old lady that lived in a trailer on the property with several dogs and took customers by appointment. It was run down, said Morris. I bought it, painted it and installed some modern technology.

Dave-MorrisAs a contract pilot on Gulfstream 550s that fly all around the world, Morris knew that this facility needed to be automated. So, he added gates, security cameras and a kiosk. “It’s phenomenal,” said Morris. “I can monitor everything while I’m on the road.” In one year, Morris nearly doubled the facility’s occupancy rate to 85 percent. “I’ve had zero break-ins because of the signage and the cameras and let’s face it – how much security is an 80-year-old lady going to provide?” he added.

His early success encouraged him to invest again, and he added Viking Storage in Middleton, Idaho. Because the Middleton facility was only four years old, the only upgrade that was needed this time was the kiosk. The occupancy has jumped to 65 percent in just a short amount of time. Morris averages 20 new renters per month and rarely needs to step foot onto the property.

“This is the perfect set up for me,” said Morris. “I don’t have employees and I rarely have to talk to customers. And – Megan is nice. Customers are no longer at the mercy of the dog lady,” he added.

Morris is pleased with the automation of his facilities and customers love having the flexibility of access to rent and pay for their units at their convenience. He also tells other owners that if you are going to install a kiosk – to leave it alone. “You can’t be out there – people tend to take the path of less resistance – they want someone to hold their hand,” said Morris. “If you’re not there, then they have to use the kiosk and they get through it very easily.”

The kiosk also has helped Morris bridge the gap with his Spanish-speaking customers. “I don’t speak Spanish – and I lost business because of that – now, the kiosk answers all the questions,” said Morris.

Morris estimates that he has saved nearly $40,000 per year through this technology and by not utilizing the yellow pages for advertising. “Customers tend to rent in a four to five mile radius,” said Morris. “Why would I pay for advertising coverage that reaches people who will never rent from me?” He figures that he would have to rent eight units full time all year long to pay for the ads, so Morris prefers to get exposure through good community relations. Most recently, he purchased new sneakers for the local high school’s girls’ and boys’ basketball teams.

As Morris’ business continues to thrive, so does his goal for adding more facilities built on the same automated principles. “This is my back up plan,” said Morris. “And it’s going beautifully.”

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions. The company products and services include 6 models of INSOMNIAC Kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
Marketing
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.