Forbes Storage Installs First INSOMNIAC Kiosk in Alaska

Self Storage Operator Uses Kiosk to Manage Remote Facility in North Pole

PHOENIX, Arizona – December 17th, 2009 – OpenTech Alliance, Inc. announced today it has proof Santa is a self storage user (see rental agreement below).  On Thursday December 10th, a little after dark, a man named Kris Kringle rented a self storage unit at Forbes Self Storage in his home town of North Pole, Alaska.  Santa, as he is commonly known, showed up at the new facility after the office had closed and was very jolly to see an INSOMNIAC self service kiosk installed for his convenience.  In just a few short minutes Megan, the on screen assistant, helped him complete the rental process so his elves could start stacking presents in the unit.  Kids everywhere will be happy to know that Santa has so many presents to deliver this year that he needed some extra storage space.   

hkrefer-cube1Forbes Storage is owned by Buzz Otis and Renee Webb Otis, who were recently featured on the cover of the Self Storage Association’s Globe magazine.  They operate two facilities in North Pole, Alaska; an existing facility which they purchased in 2002 and the new 15,000 sq. ft. annex facility which they built eight miles west of their first facility.  The annex facility is run primarily with the kiosk.  Since installing the INSOMNIAC 900 at their new annex facility in late October it has rented 20 units.

Buzz commented, “Our INSOMNIAC kiosk has enabled us to expand our business without having to increase our staffing costs.  We were happy to see our customer base quickly adapted to the new kiosk and found the extended hours of operation very convenient.  You can imagine our excitement when we reviewed our INSOMNIAC reports and saw Santa had rented a unit using our kiosk.  It feels good to know we were able to help him when he needed it most.”

Santa could not be reached for comment.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
news@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.

Village Mini Storage Reduces Staffing Expense with a Kiosk

Self Storage Operator Finds Self Service Kiosk a Successful Alternative to Part-Time Staff

PHOENIX, Arizona – December, 9th 2009 – OpenTech Alliance, Inc. announced today that Village Mini Storage in North Carolina is saving over $2,100 per month as a result of implementing an INSOMNIAC 900 at their facility.  During the first 7 months the kiosk was installed it rented 30 units and processed 258 payments for a total $20,525 in revenue.  In addition, Village Mini Storage also reported a 30% reduction in the amount of delinquent customers, which the owner attributes to the fact that the kiosk takes away many of the excuses customers use for not paying their rent on time.

Tony Martin, owner of Village Mini Storage (150 units) and Martin Mini Storage (259 units) in Rockingham, NC traditionally operated his facilities with a total of 5 employees.  Recently he was notified by one of his employees (a relative) that they were planning to leave the company.  With one of his key employees leaving and the economy being uncertain, he decided to rethink how he manages his facilities.  His primary objective was to find a way to operate his facilities more effectively without compromising customer service.  Tony installed an INSOMNIAC 900 (pictured below) and is now operating both of his facilities with only 2 full time managers and provides his customer with 24/7 service.

Martin_self_storageTony commented, “Initially I was concerned about how my customers would adapt to using the self service kiosk, but I found that once they tried it they now use it all the time.  My two facilities are on opposite ends of Rockingham which has a population of about 15,000 in town and 45,000 in the surrounding area.  By providing 24/7 hours a day service we are offering more customer convenience than other facilities in our area.  I am very pleased with how much money I am saving each month and I am planning to install another kiosk in the spring at Martin Mini Storage.”

Tony understands the value his customers put on convenience and feel his self service kiosk offers them the freedom to do business when it best suits them.  He has also implemented all the kiosk success Best Practices including ample signage, installation of the kiosk near the front door, and leaving the lights on in his office to attract evening drive by prospects.

OpenTech Alliance, Inc. is the leading developer of innovative self-storage solutions.  The company products and services include 6 models of INSOMNIAC Kiosks ranging from $9,000 to $18,000, INSOMNIAC Live!  call center services and the INSOMNIAC Self Storage Network for online storage reservations.  OpenTech products and services improve customer convenience, reduce operating costs and increase revenues for self-storage facilities. For more information or to see an online demo, please visit www.opentechalliance.com or call (602) 749-9370.

Press Contact:
OpenTech Alliance, Inc.
(602) 749-9370
marketing@opentechalliance.com

Download PDF version

NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC is protected by U.S. patent number 5,946,660.