Watch past webinars:


Moderated by a number of industry experts our webinars provide in-depth information on the latest technology and tools to improve self-storage sales and customer convenience.


An Inside Look at a Self Storage Call Center

The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form

Presenters:
Robert Chiti – President and CEO at OpenTech Alliance
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage

Description:
Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more

Topics include:

– After-hours customer service
– Call and Marketing Source tracking
– Renting units over the phone
– Do It Yourself Call Center

The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too.

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All calls strategy.

Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing analysis/cost justification


Operating a facility with one person.

Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency


Analyzing your phone data for profit.

Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities


The kiosk advantage: self-storage operators unravel fact from fiction.

Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access to your property


Renting units online: is it for you?

Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider

OpenTech webinars are an excellent source of information for self-storage sales and marketing ideas. Sign up to register for future webinars.

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Whether you have a question about a webinar or need assistance viewing it, we can help. Just drop us a note or call us at:

800.481.7459

What our customers are saying

  • “With INSOMNIAC, customers never see a ‘Closed’ sign or have to come back later. Instead, they can make payments or rent units at their convenience.”
    Phil FrenchPresident of Filco Limited, LLC.
  • Over the course of a year, the OpenTech call center contributed to an increase in occupancy from 71% to 82%, an all-time high.
    Blair ValkVice President of Operations at Assured Self Storage
  • “After our initial success with our first kiosk, we ordered another five INSOMNIACs for our other Midwest facilities.”
    Jefferson ShreveStorage Express, Martinsville, IN
  • “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
    Bruce ManringDiscount Storage
  • “The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”
    Bruce ManringDiscount Storage
  • The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG