Watch past webinars:

Moderated by a number of industry experts our webinars provide in-depth information on the latest technology and tools to improve self-storage sales and customer convenience.

An Inside Look at a Self Storage Call Center

The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form

Robert Chiti – President and CEO at OpenTech Alliance
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage

Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more

Topics include:

– After-hours customer service
– Call and Marketing Source tracking
– Renting units over the phone
– Do It Yourself Call Center

The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too.

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All calls strategy.

Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing analysis/cost justification

Operating a facility with one person.

Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency

Analyzing your phone data for profit.

Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities

The kiosk advantage: self-storage operators unravel fact from fiction.

Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access to your property

Renting units online: is it for you?

Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider

OpenTech webinars are an excellent source of information for self-storage sales and marketing ideas. Sign up to register for future webinars.

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What our customers are saying

  • “The only reason I need to go to the facility is to collect cash from the machine, put new locks in its dispenser, or sweep out empty units.”
    Bruce ManringDiscount Storage
  • “On days when I have other obligations, it’s nice to know INSOMNIAC is there to greet customers. In fact, the kiosk took five rentals on a recent Saturday.”
    Beth SchroederA Place for Space
  • On average, our largest store is producing 12 additional rentals per month through the call center.  Other properties average about 5-7 additional rentals monthly per store, resulting in a 14% same-store sales increase in 2013. With the call center, we get more income from rentals, gain occupancy and raise rates when occupancies get higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • “We love OpenTech’s kiosks because half of all of our rentals occur outside of office hours.”
    John LeslieKentucky Avenue Self Storage
  • “The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”
    Bruce ManringDiscount Storage
  • Our customers consistently provide positive feedback regarding our management platform and the 24 hour convenience of the kiosk combined with call center support fits perfectly with our online and mobile platform.
    Red Dot Storage