Watch past webinars:


Moderated by a number of industry experts our webinars provide in-depth information on the latest technology and tools to improve self-storage sales and customer convenience.


An Inside Look at a Self Storage Call Center

The Self Storage Roundtable: An Inside Look at a Self Storage Call CenterTop of Form

Presenters:
Robert Chiti – President and CEO at OpenTech Alliance
Carol Krendl – CEO at SkilCheck Services
Blair Valk – VP of Operations at Assured Self-Storage

Description:
Join a discussion with a seasoned self storage owner who recently implemented a call center and learn how it impacted her occupancy. Get a look into how the OpenTech call center works and see how it can…Read more

Topics include:

– After-hours customer service
– Call and Marketing Source tracking
– Renting units over the phone
– Do It Yourself Call Center

The most successful self storage operators in the industry are using a centralized call center (internal and external) to increase their occupancy and compete more effectively. Join us to discuss how you can do it too.

click here to view


All calls strategy.

Webinar topics: Determining your manager’s skill set and responsibilities; optimizing manager efficiency; the great management conundrum; enabling remote agents to be successful; improving customer satisfaction; staffing analysis/cost justification


Operating a facility with one person.

Webinar topics: Business drivers for evolving to a more efficient staffing model; the cost saving benefits of efficient staffing; challenges that must be addressed; call center reservations completed at kiosks; technology and third-party services that increase staffing efficiency


Analyzing your phone data for profit.

Webinar topics: What phone data you should be collecting; which reports you should review on a monthly basis; what to look for on your reports; using data to improve conversion ratios and staffing; identifying training opportunities


The kiosk advantage: self-storage operators unravel fact from fiction.

Webinar topics: Myth 1– Kiosks do not provide personal service; Myth 2–All empty storage units must be left unlocked; Myth 3–Consumers can make payments at the kiosk while in lien status; Myth 4–Using a kiosk means providing 24-hour access to your property


Renting units online: is it for you?

Webinar topics: Fraud prevention; real-time interface with property management system; unit inventory and pricing management; different rental processes to consider

OpenTech webinars are an excellent source of information for self-storage sales and marketing ideas. Sign up to register for future webinars.

Your First Name (required)

Your Last Name (required)

Your Email (required)

State (required)

  Please add me to your press release list, keeping me up to date on the latest advancements in customer convenience

 

 

Whether you have a question about a webinar or need assistance viewing it, we can help. Just drop us a note or call us at:

800.481.7459

What our customers are saying

  • “In the month of November, the kiosk conducted more new rental transactions than I did, with the earliest transaction at 6:45 AM.”
    John BykowskiClay Street Storage, Kissimmee, FL
  • “OpenTech’s kiosk, call center service and online renting platform allow us to focus on providing superb service to our customers onsite.”
    John LeslieKentucky Avenue Self Storage
  • The OpenTech Call Center has contributed to an increase in revenue of about 20%.  We see the call center as a bottom line benefit with a net effect to rentals each month, which helps us push our unit rates higher.
    Anne BallardPresident of Marketing, Training and Developmental Services at USG
  • "We use XpressCollect because it's automated and our tenants make their payment immediately through the pay-by-phone service or click to call our office.  My managers love it, because they don’t have to waste hours doing something they hate and our conversions on collections have grown exponentially.”
    Jim MooneyDirector of Operations at Devon Self Storage
  • “On days when I have other obligations, it’s nice to know INSOMNIAC is there to greet customers. In fact, the kiosk took five rentals on a recent Saturday.”
    Beth SchroederA Place for Space
  • “The INSOMNIAC kiosk is the best employee I have ever had. The first day it was turned live it took three move-ins. It is truly amazing!”
    Bruce ManringDiscount Storage