PHOENIX, ARIZONA – April 25th, 2016 – OpenTech Alliance Inc., the leading innovator of automation solutions for the self storage industry and Select Merchant Solutions, the industry’s leading payment processer have partnered to market OpenTech’s pay by phone solution – XpressPay in conjunction with Select Merchant Solutions credit card payment processing service. The two companies are combining efforts to help Select Merchant Solutions’ customers make the rental payment process an effortless experience for both the tenant and the facility manager.
In 2015, the Self-Storage Call Center at OpenTech (INSOMNIAC Live!) processed a total of 357,727 tenant payment transactions for their portfolio of storage clients. The amazing thing is that over 218,286 were processed automatically by XpressPay. Tenants that called to make their payment over the phone preferred to use the automated service instead of talking with a storage employee.
Ron Park, Director of Sales at Select Merchant Solutions said, “This trend is a huge call to action for our storage clients. We now know that a majority of storage tenants prefer to pay their rent through XpressPay, rather than over the phone with a storage employee. By integrating this inexpensive transaction tool, over 60% of the time spent processing payments by phone can be reduced by offering them an automated solution. In addition, our owner-operators and store managers will see accelerated cash-flow and reduced collections as added benefits of the solution.”
“We chose OpenTech to deliver this service because they have such a long history of proven success with their self-storage innovations and industry leading customer service. They offer the best web, mobile and on-site platforms on the market, period. Our focus has always been to help our clients through the use of transaction technology that is proven successful. Uniting with an industry leader like OpenTech was only natural,” said Park.
Robert Chiti, President and CEO at OpenTech said, “Our strategy is to grow our business through internal innovation, acquisition and partnerships. We are very excited to be working with Ron to help his clients reduce their risk of credit card fraud, lower their costs and make their customer’s tenants happier.”
XpressPay offer the following benefits:
- Services English and Spanish speaking tenants
- Works 24/7
- Takes payments for multiple facilities with only one customer service phone number
- All payments are processed thru the facilities property management software (all major players supported)
- Supports charging a convenience fee
- Never waives late fees
- Recognizes callers automatically and will use the credit card they have on file, if available
- Sends payment receipts via email
- Offers added fraud protection
- Handles balance inquiry, paid thru date and payment calls
- Simple setup
- Available for facilities NOT using OpenTech’s call center
Contact OpenTech to learn more about how XpressPay can help your business make your payment process effortless. XpressPay costs less than a round of fancy coffees at Starbucks each month.
Why We Do What We Do: Every day, OpenTech Alliance connects thousands of tenants with storage companies around the world. With over 4,000 daily transactions, the companies automated products and services helped Storage Managers move-in over 100,000 tenants in 2014, generating over 100 million dollars in new sales revenue alone. OpenTech also owns a majority stake in Storage Treasures, LLC and operates www.storagetreasures.com, the largest online and onsite self-storage auction market place in the industry with over 900,000 bidders, 6,500 self-storage facilities and over 140,000 auctions held in 2015. OpenTech, Making Self-Storage Easier, So More People will Use It. For additional information, please visit www.opentechalliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo, and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.