Almost every self storage operator in the industry has experienced the challenge of hiring a reliable and dedicated assistant manager. Let’s face it; there are a lot of issues around hiring an assistant manager.
||Assistant Manager Challenges
- Difficult to find quality part-time employees
- Expensive to recruit and train
- High turnover rate
- Less committed to the success of your business
- Cause friction with your full-time Property Manager
Until now, operators haven’t had a real solution to address this problem. OpenTech’s INSOMNIAC AssistantManager is the answer. This solution is the combination of a 24/7 kiosk paired with OpenTech’s Live! Call Center. Our customers call the partnership between the call center and the kiosk, Megan, who is the perfect assistant manager.
Grow Your Business
The INSOMNIAC AssistantManager answers your incoming calls as well as services prospects and customers at your facility. The amazing part is that it can do both of these tasks at the same time. The INSOMNIAC AssistantManager includes an onsite kiosk with a human kiosk ambassador only the touch of a button away and a team of professionally trained INSOMNIAC Live! call center agents ready to serve incoming callers.
The INSOMNIAC AssistantManager can rent units and take payments (cash, check and credit card) for people at the facility and reserve units and process credit card payments for consumers that call your facility. Hiring an INSOMNIAC AssistantManager frees your Manager to proactively grow your business instead of being stuck sitting behind the counter.
Cost Comparison – A Glimpse At The Numbers
When self storage operators look at the cost benefits of an INSOMNIAC AssistantManager, it doesn’t take long for them to realize that they want Megan working for them. At a little over $2 an hour, the INSOMNIAC AssistantManager is dependable, friendly, bilingual and knows the facility inside and out. She answers incoming calls and services customer and prospects already at the facility.
Reduced expenses – via payroll – to the tune of over $10,000 annually. With Megan, you will not need to deal with the costs and hassles of hiring, training, and managing part-time, assistant, or relief managers.
Increased revenue - how does almost $40,000 sound? When you estimate the value that Megan can bring to your self-storage business over five years, the news gets even better. The increase in facility valuation calculates out to over $400,000.